Staff Directory
Assistant Body Shop Manager
Customer Service Representative
Body Shop Administrator
Parts Coordinator
Automotive Painter
Auto Refinishing Specialist
Disassembly and Reassembly
Estimator/ Repair Planner
Posted on GoogleTrustindex verifies that the original source of the review is Google. True North reached out to me offering to buy my car. We arranged to meet on Saturday so they could see the vehicle. They inspected the car and took it for a drive. We settled on a price, but agreed that I would return on Monday morning with my wife as her signature was needed. I shook hands with the Assistant Sales Manager, Lexi Buchanan, and called back later to confirm the Monday appointment. Early Monday morning, I received a text message from Lexi saying that they would not honour the $14,200 they had agreed to, but instead were only willing to pay $11,500. They lowballed their own offer by close to 20%. Several texts with Ms. Buchanan, and two phone calls with the Sales Manager, Chris Gould, did not resolve the matter. I should add that I have bought two new cars from them over the years, and the vehicle in question, while not bought at True North, was serviced there, even though the warranty had expired. At this point, it’s not a matter of completing the deal, for I will never do business with True North again. Rather, I would just like to let the public know about their unsavoury business practices. Either they don’t have a firm grasp over their own costs and prices, or they are employing bait and switch tactics.Posted on GoogleTrustindex verifies that the original source of the review is Google. The prices are great compared the local GM dealer. I have purchased from in the past and will continue to in the future.Posted on GoogleTrustindex verifies that the original source of the review is Google. I have ordered parts for my vehicle 4 times now and I am located in Oshawa Ontario!! They are the most organized dealership organization that I have come across and I have dealt with many!! From pricing on Gm OEM parts, Response to Questions, and overall Business Experience... 10/10 Thank God they have an online parts business besides, the North Bay Dealership location. They Shame the dealerships in my area!! So much for Oshawa General Motors home town?? Keep up the excellent Work!! Paul W.Posted on GoogleTrustindex verifies that the original source of the review is Google. Fast delivery of reliable parts.Posted on GoogleTrustindex verifies that the original source of the review is Google. Great service and the part was exactly what I neededPosted on GoogleTrustindex verifies that the original source of the review is Google. My husband and I recently had an exceptional experience with True North Chevrolet, and I can honestly say it was one of the best dealership experiences we've ever had. A huge thank you to Swap — he is an outstanding salesman. From the start, he was knowledgeable, patient, and genuinely focused on helping me find the right vehicle. There was no pressure at all, just honest guidance and great communication throughout the entire process. Nick in financing was equally impressive. He made everything clear, straightforward, and stress-free, taking the time to explain all my options and ensuring I was comfortable with every decision. Financing can sometimes feel overwhelming, but Nick made it easy and seamless. I also want to recognize the sales manager, who was fantastic to deal with. The entire team worked together to make everything smooth and enjoyable. I especially appreciated how easy they made the trade-in process. They were fair, transparent, and made sure I felt confident in the value I was getting, which really helped take the stress out of the whole experience. Overall, the process was professional, efficient, and actually enjoyable — which isn’t something you always expect when buying a vehicle. I truly felt valued as a customer and appreciated the effort everyone put in. I highly recommend True North Chevrolet to anyone looking for a vehicle and a team that genuinely cares. They’ve definitely earned my trust and future business!Posted on GoogleTrustindex verifies that the original source of the review is Google. Great lady…charliePosted on GoogleTrustindex verifies that the original source of the review is Google. Love that I can get parts online from True North ,really good prices appreciate the business!Posted on GoogleTrustindex verifies that the original source of the review is Google. Huge shoutout to Charlie for making the whole process super easy and helped me find my dream car! Couldn’t have asked for better service!Posted on GoogleTrustindex verifies that the original source of the review is Google. I ordered parts from the True North Chevrolet online web site and everything went very well. Steve replied very patiently to my questions and delivery was as scheduled. I would not hesitate to order parts from this site again.
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Certified Technicians
- Insurance Approved Repair Centre
Manufacturer‑Approved Equipment
Backed by the True North Automotive Group
About Company
True North Collision Centre is North Bay’s OEM‑certified, dealership‑grade collision centre. Formerly known as Fix Auto North Bay, we have rebranded to bring all operations under the True North family and to better reflect our advanced capabilities.
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Business Hours
| Weekdays | Time |
|---|---|
| Monday to Friday | 8AM to 5PM |
| Saturday & Sunday | Closed |
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